Case Study
Creating technology and experience roadmaps
Enhanced RFP wins, client retention, and app self-service
Outdated design caused customer retention issues
Our client’s flagship immigration platform failed to attract and retain customers due to its outdated design, complexity, and lack of modern self-service features, leading to lost business opportunities.
Valent reimagined application with agile, customer-focused modernization approach
- Valent partnered with the client to reimagine their application experience from concept to delivery through an agile, end-to-end product development approach.
- Leveraging our Experience Modernization Blueprint, we modernized both the user experience (UX) and underlying technology to deliver a streamlined, customer-focused solution.
Enhanced RFP wins, client retention, and app self-service
- Improved RFP win rates through a modern, streamlined experience.
- Increased existing client retention through addressing key challenges.
- Reduced in-house support calls by enabling effective app self-service.
For Businesses
You have a goal.
We’ll get you there.
If your organization is interested in finding ways to improve your performance, profitability and growth, or leverage AI for transformational outcomes, we can help. Contact Valent Partners today to arrange a consultation on the challenges you face.
